Customer service

Kyiv Duty Free places a strong emphasis on customer service, founded on a determination to keep close to the customer and to build an organisation that would always try to see things from the customer’s point of view.

AFTER-SALE SERVICE All products at Kyiv Duty Free are sourced directly from the manufacturer to ensure the highest quality and the most efficient after-sale service.  In the unlikely case if you are unhappy with your purchase, most products carry a manufacturer’s guarantee, and so they could be repaired or replaced.  Please check the details with your purchase.

Alternatively, you can contact Customer Service Manager:
+380 (0)44 230 00 05 ext.103

PAYMENT Kyiv Duty Free accepts payments in Gryvna, Roubles, US Dollars, Euro’s and other major currencies and major credit cards. Our rates are adjusted on a daily basis in line with the Ukrainian Central Bank rates in order to ensure that you receive the best possible value.